Reporting

Use the report option on any post, comment, profile or message, or open a reporting ticket. Every report creates a real moderation record that our team reviews. Safety-related reports are prioritised.

Blocking and restricting

You can block any account from their profile. Blocked accounts cannot find you, message you or see your content. You can also restrict who comments on your posts and who can message you.

Privacy controls

• Private account — only approved followers see your posts.
• Follow requests — you approve who follows you.
• Comment permissions — everyone, followers, mentioned people, or nobody.
• Activity status and read receipts — can be turned off in Settings.
• Chat themes and per-conversation controls — in Messages.

Account security

• Use a strong, unique password.
• Sign out of devices you don't control.
• Review your sign-in activity; report anything you don't recognise through Support.

Scam awareness

Veranova staff will never ask for your password. Be suspicious of "investment opportunities", money-flipping, and anyone rushing you to move a conversation to another platform. Report scams immediately.

If you are in danger

If you are at immediate risk, contact your local emergency services first. Then report the account so we can act.

Emergency guidance for young users

Minors should never share personal information (school, home address, phone number) with people they met online. Tell a trusted adult, report, and block.