Question 1

How do I appeal a decision?

Accepted Answer

If your content was removed or your account was restricted, open an Appeal ticket from the Help Center with the details and any evidence. A reviewer responds in-app with the decision.

Question 2

How do I become a creator?

Accepted Answer

Open Monetize to set up subscriptions and tips, and check Analytics to track performance. Creators follow the Creator Policy — monetized content must meet the Community Guidelines.

Question 3

How do Shop and Coins work?

Accepted Answer

Your Wallet holds coins you can use for tips, subscriptions, shop purchases and features. Shop listings are bought with your configured payment methods, and every transaction gets a receipt in your wallet history.

Question 4

How does Veranova AI work?

Accepted Answer

SpaceBlum is Veranova's AI companion, open from the AI tab. AI also powers recommendations and content tools. It's transparent about being AI, can be wrong, and is assistance — not professional advice. Your AI chats are private to your account.

Question 5

How do I change my privacy settings?

Accepted Answer

Open Settings → Privacy: make your account private, control who can comment, hide activity status and read receipts, manage blocked accounts and more.

Question 6

How do I contact support?

Accepted Answer

Open Help → Contact Support, pick a category and describe the issue. Your ticket is private and you're notified in-app of every reply. Track it under My Tickets.

Question 7

How do I download my data?

Accepted Answer

Go to Help → Download my data and tap "Prepare and download my data" — you'll instantly get a JSON file of your Veranova information. Passwords and security credentials are never included.

Question 8

How do I delete my account?

Accepted Answer

Delete your own content any time, or submit a full account data deletion request at Help → Privacy & your data. Our team verifies you own the account, then processes the deletion and tells you what (if anything) must be retained by law.

Question 9

How do I report content?

Accepted Answer

Use the ⋯ menu on the post, comment or profile and choose report — every report creates a real moderation case. You can also open a Reporting ticket from the Help Center.

Question 10

How does verification work?

Accepted Answer

Submit a request through the Verification page. Administrators review authenticity, uniqueness, completeness and notability under the Verification Policy. Verification is not guaranteed for every applicant.

Question 11

How do calls work?

Accepted Answer

Open a conversation and tap the call button to start a voice or video call. Calls follow the same rules as messages — harassment and recording without consent (where required) are prohibited.

Question 12

How do I message someone?

Accepted Answer

Open Messages, search for the person, and start chatting. If you don't follow each other, they'll get a message request they can accept. Voice and video calls start from inside a conversation.

Question 13

How do I follow someone?

Accepted Answer

Tap Follow on their profile or on any post. Public accounts follow instantly; private accounts send a follow request the owner must approve.

Question 14

How do I go LIVE?

Accepted Answer

Choose Create → LIVE to start streaming. Keep your stream within the Community Guidelines and LIVE Policy — viewers can report violations in-stream.

Question 15

How do I upload a Reel?

Accepted Answer

Choose Create → Reel and upload your short vertical video. It plays in the immersive Reels feed where people can like, comment, repost and share it.

Question 16

How do I make a post?

Accepted Answer

Tap the Create (+) button and choose Post. Add text, photos or video, hashtags, a location or a poll, then publish. See the "Creating posts, articles, polls and stories" article for details.

Question 17

How do I create an account?

Accepted Answer

Tap Register on the login screen, enter your email and a password, verify with the OTP code we email you, and set up your profile. You can also sign up with Google.

Question 18

What is Veranova?

Accepted Answer

Veranova is a unified social networking and AI companion platform — posts, reels, stories, LIVE, messaging and calls, communities, discovery, a shop, creator monetization and the SpaceBlum AI companion — built by 911AstroPulse and founded by Bryson Munene.

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Veranova AI